Boxes and cookie-cutters, oh my.

Throughout time, humans have learned to define groups of people. Could be geography, skin color, gender or any number of things. By defining these groups, a box is formed that allows outsiders to look at the group and assume everyone in that group has the same needs, beliefs, thoughts or dreams. Equally, these assumptions lead to false beliefs about an individual within a given group, for example, individuals with intellectual and developmental disabilities: because the individual belongs to X group, they will benefit from the same supports and treatments. This cookie-cutter algorithm removes autonomy.

Laura Baker Services Association (LBSA) has held the core belief that person-centered approaches allow growth, challenge norms and disrupt structures that have chosen not to evolve. Those seeking support at LBSA may have shared characteristics, yes, AND each comes from their own unique place in the world. They may have a family and community that fostered their development or experiences that have shaped how they look at and interact with their world.

I joined LBSA in April as the Director of Behavioral Support Services (BSS). Part of the appeal was the passion I heard about supporting this vulnerable population. I learned that the person-centered approach is paramount to the how and why LBSA is who they are. (I was all in)

In my years as a Licensed Independent Clinical Social Worker, I have been honored to support vulnerable populations, including foster care, individuals with complex mental health needs, pediatric oncology and crisis work in an intensive care unit. I found ways to think outside the box, challenge norms and advocate for the individual in front of me, recognizing at that moment they are comprised of so much more than a diagnosis or identity. I found myself challenging terms like “They’re a difficult family” or “They just need to … ”. These socially dynamic and unique families were not difficult. They were in a difficult and unexpected place. The teams I worked with often needed reminders that our everyday work and exposure is their one and only worst day or period of their lives.

We are at a point in society where the boxes are stacking up. It’s simpler, cleaner, more efficient and less emotionally charged. However, there is a need for disruption. We need to change the language we use and challenge systems that no longer make sense or need additional evolution to the status quo. BSS is being invited into clients’ lives to support them, their caregivers and settings with challenging behaviors. They each have their own intellectual and developmental disabilities, they’ve had their own experiences and opportunities, or lack thereof, to be the best they can be. Our hope through this service is that we can help clients and their caregivers begin to identify what may be precipitating the behavior, what the behavior is potentially communicating or its purpose and helping them all with skills to move forward and thrive. I am a passionate and fierce advocate for the individuals I support and look forward to continuing this work within LBSA and disrupting systems that need a nudge.

About the Author

Doug Turk, LICSW
Director of Behavioral Support Services
Doug joined LBSA in 2026 as director of behavioral support services. He graduated from Columbia University with his MSW and spent 10 years in New York City working as a Licensed Social Worker. He brings 20+ years of experience, including foster care, therapy, pediatric oncology and hospital social work. Doug is passionate about advocating that systems engaged with LBSA clients and caregivers are in place and enhancing their ability to grow and succeed. Doug enjoys time with family, music and concerts, Minnesota United, golf and cliché Minnesota dad things like grilling and woodworking.